Emails with a fictional Lyft supporter/user….

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The following email conversation happened the day the CPUC approved their half-assed regulatory ruling on the SHITS problem.  This lady (only assuming by the name choice) calling herself Beverly Sutphin (Kathleen Turner’s character from Serial Mom) emailed the SFCDA with some snarky commentary about how excited she was about the ruling, and obviously having no real clue about what the ruling means.  I was so thoroughly entertained by the BS name that I decided it would be fun to engage her back.  Here is the exchange and my equally snarky smackdown of her just plain dumb reasoning.

 

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On Sep 19, 2013, at 19:00, Beverly Sutphin <beverlysut@yahoo.com> wrote: 

Let me be the first to say that me and my neighbors are thrilled (THRILLED! THRILLED! THRILLED!) at the recent decision of the CPUC. The taxi business here in SF is just abysmal. I mean REALLY just a total mess. It’s one of the few downers of our world-class city.  So this vote is a total win for city residents and visitors. Our company recently hosted a 250-member meeting and instead of publishing taxi/cab numbers in the conference guide, we provided the names of several companies and asked attendees to download the apps before they arrived. Our opening session included a 10 minute demo on using the apps. TOTAL SUCCESS. (We hosted the meeting three years ago and the biggest complaint we received was in the lack of taxis after making a request/call and the service provided when one eventually did arrive — which was rare.)  So I feel like we are now on the right track and am super jazzed about the possibility of the car-sharing service to expand and flourish. Everyone knows the taxi industry in SF is just a shameful mess. I’m shocked they kept arguing about “safety”. (The most unsafe rides I’ve ever taken have been in an SF taxi. Lordy! Whew!)  This was never about safety — rather it was the desire to have a stranglehold on the industry. I’m glad those days are over.  Anyway… I’m off to celebrate! (Just called Lyft so they should be here in exactly 10 minutes!)

~Bev

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On Sep 19, 2013, at 7:17 PM, Trevor Johnson <trevor@sfcda.org> wrote:

Thank you for your unsolicited and quite uninformed commentary. 

Better hope your lyft doesn’t get in an accident… Insurance does not materialize because some bureaucrats make a ruling beyond their jurisdiction.   

Nice pseudonym BTW. At least I use my real name. 

If you had used Flywheel you would have a real licensed and insured cab in under 5 minutes. 

So feel free to ride with an uninsured dolt for now they won’t be around for long and they still aren’t legal. 🙂 

Trevor Johnson /Director
San Francisco Cab Drivers Association

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On Sep 19, 2013, at 19:22, “B. Sutphin” <beverlysut@yahoo.com> wrote:

Emailing from the Lyft car now! Smooth ride. Awesome driver. Paying attention to the road. Getting to my destination on time. No shady charges. No drama. I’m loving it. Getting from point A to point B shouldn’t be full of drama like cabs cause. Gotta go! 

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On Sep 19, 2013, at 7:36 PM, Trevor Johnson <trevor@sfcda.org> wrote:

Shady charges? You must not have been riding in legal cabs before because legitimate cabs have fares set by the city and checked by weights and measures.  I have been riding in legal SF cabs for 30 years and never once been charged more than the legal meter rate.  

Trevor Johnson /Director
San Francisco Cab Drivers Association

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On Sep 19, 2013, at 19:40, “B. Sutphin” <beverlysut@yahoo.com> wrote:

Rules are probably different for you than “common folk”. Just super excited that there’s no longer a stranglehold on the industry. Uck! I’ve only lived in San Francisco since 1995 and the service has progressively gotten worse every year — never bet. Despite promises made over and over. No more taxi for me. There’s a new sheriff in town. 🙂

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On Sep 19, 2013, at 7:55 PM, Trevor Johnson <trevor@sfcda.org> wrote:

So I guess I wasn’t “common folk” when I was 6 years old or in the 24 years after that before I got my cab license?  Real logical argument. You really must be clueless or just trying to get a rise out of me. You see the number on the meter is all you are required by law to pay. If you were ever charged more than that (2.00$ Airport fee, 100$ puking fee or meter and half aside) then you were not in a real taxi.  If you are going to try and snub cabbies you should at least come up with an argument that is not based in fantasy, like your fictional name.  

Trevor Johnson /Director
San Francisco Cab Drivers Association

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On Sep 19, 2013, at 20:02, “B. Sutphin” <beverlysut@yahoo.com> wrote:

Ahhh… So the taxi industry in San Francisco is perfect? I’ve been in 3rd-world countries where it’s easier to get a cab than it is here in San Francisco. For so long, the cab industry has served its own needs and not the needs of its clients/customers. Alternatives come along and prove better able to serve customers. Then the industry gets its panties all knotted up. I’m not clueless, just an expert at my own experience. 

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On Sep 19, 2013, at 8:05 PM, Trevor Johnson <trevor@sfcda.org> wrote: 

The cab industry has been dysfunctional in many ways for many years.  The cab drivers have been begging for reform for more years than you have lived here.  I have had maybe three bad taxi experiences in SF in my life. I never have had a hard time getting a cab when I need one because I use my brain, open my eyes and have the requisite persistence and patience based on where I am.  If there is a train or bus I can take I do. If I’m grocery shopping I walk, Zipcar or bike.  I never yelled at a dispatcher and always treated a cabbie courteously.  I have been tossed out of 3 cabs in my life and all three times I was being a drunk asshole and deserved it.  I don’t take cabs from hotel lines and don’t call for one when I can flag one down.  The cab companies have never cared about the riding public and the drivers are all just trying to feed their families.  When you get paid shit to risk your life and be treated like you are less than human then you can talk about an industry you know nothing about. Until then you are just someone whining about something you could have prevented in the first place with a little common sense and human decency, hiding behind the name of a fictional character. 

Trevor Johnson /Director
San Francisco Cab Drivers Association

                                    

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